Terms of service.

Please read carefully the following terms of use (“terms”) for the Roulais.com website (“site”) trading as Roulais (“we/us”). You can print off these terms, or store them on your computer, for future reference.

1. Privacy policy

Any personal data which you may provide us through the site is subject to our privacy policy.

2. Use of the site

(a) You may access the site solely for your own personal use. You must not use any content of the site for any commercial or illegal purpose.

(b) By submitting any material to us (‘material’) you acknowledge that we may copy, modify, distribute or create a derivative work from the material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the material.

(c) We reserve the right to charge you to access certain information on the site. We will inform you where a charge will be incurred by you for accessing certain services or information.

(d) You must not cause any nuisance, annoyance, or inconvenience to us, our customers, or our users of the site.

(e) You must not submit any material which is defamatory, offensive, menacing, or obscene to the site or which in our judgment may cause nuisance, annoyance, damage or offense, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

(f) We reserve the right to suspend the site at any time for operational, regulatory, legal, or other reasons. We may terminate your use of the site with immediate effect if you breach any of these terms.

3. Dealings with third parties

(a) The site may provide links to other websites or resources and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third-party resources, do not endorse and are not liable for any content, advertising, products, services, or other materials on or available from such sites or third-party resources.

(b) Any dealings by you with any third party on or through the site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

4. Intellectual property rights

(a) The site and its content are protected by intellectual property rights, including copyright and trademarks, as detailed in our Intellectual property notice. Roulais reserves its rights in respect of this.

(b) Except as expressly authorized by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the site, in whole or in part.

5. Disclaimers

(a) Your use of the site is at your sole risk. The site is provided on an “as is” and “as available” basis and we do not guarantee that the site will be suitable for your purposes or requirements. If your device does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the site.

(b) The site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web.

(c) The content of the site has been compiled from a variety of sources and is subject to change without notice.

6. General information

(a) These terms constitute the entire agreement between you and us.

(b) Any failure by us to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right or provision.

(c) These terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.

(d) We reserve the right to vary the terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

7. Our details

Our registered office is 86-90 Paul Street, London, UK, EC2A 4NE

N41S Limited, trading as Roulais, is registered in the UK.

Terms of sale.

All orders that you place on the website will be subject to acceptance in accordance with the following terms of sale (“terms”) for the Roulais.com website (“site”). You can print off these terms, or store them on your computer, for future reference. Please read them carefully.

1. Conditions of sale

To create a contract between you and us, please follow the simple on-screen instructions taking you through the process of placing an order on the website. To place an order for the products select the “Add To Bag” or “Pre Order” button, click on the “Bag” on the top right of the screen, review the order and click on the “Checkout” button. In doing this you offer to buy the goods at the prices indicated as well as any applicable delivery and tax charges.

In stock items are delivered within 3-5 working days of having placed the order.

Pre order items are delivered to the customer within 4-5 weeks of having placed their order.

Once a purchase is made we will email an automated order notification to you, listing the products you have ordered, their ETA, and a price breakdown. Shipping costs and taxes are added at checkout. These costs will be included in the price breakdown.

Orders cannot be cancelled once they have been placed. However, you can make a return up to 14 days after you receive the product and receive a full refund. Return shipping costs are the responsibility of the customers.

The acceptance of your order takes place when you make an online payment and you receive an order confirmation. The completion of the contract between you and us will take place on the dispatch of the products unless we notify you that the order has not been accepted.

Non-acceptance of an order by us will occur if: we identify a pricing or product description error; the ordered product is out of stock or unavailable; or if we are unable to obtain authorization for your payment.

2. Product prices

(a) The sale prices are expressed in GBP and inclusive of VAT and shipping within the EU/UK.

(b) Any purchase order made by the user will be subject to the sale prices published online at the moment of its submission. Such prices may vary without any notice. The user will be responsible to check the final price before submitting the purchase order.

(c) All products' prices displayed on the platforms are exclusive of shipping costs, which will be borne by the user in their entirety if they are shipping outside of the EU/UK. Such costs will vary in accordance with the selected shipping method and will be indicated separately in the purchase order summary and the receipt confirmation.

3. Product conformity

The user hereby recognizes and accepts that the so-called “distressed” effect characterising some of the company’s products may not be considered as a defect of conformity. 

The user understands when entering the sale agreement that there can be minute differences in the distressing effects of each shoe compared to the product photos due to the hand-made artisanal processing of the products.

4. Payments

To process safe card payments and refunds we use some of the best third parties to ensure maximum security and privacy for your information: Stripe, PayPal, Apple Pay.

5. Pricing and availability

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

6. Customs

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

7. Cancellations

You cannot cancel the order once it has been placed, however, once the products have  been delivered you may return them within 14 days of receipt of delivery to receive a full refund.

8. Shipping cost

Free shipping is provided to the EU/UK. We also ship to Hong Kong, Japan, Singapore, and South Korea at a flat rate of €40 per order and to the USA and Canada at a flat rate of €25. Please refer to our shipping & returns page for all the details. Please remember, the customer will be responsible for paying duty and import taxes and it is not included in the shipping rate. These will vary depending on what country you are shipping to.

9. Returns

If you are in any way unhappy with your goods you may send them back for a full refund. Once accepted, our customer service team will email you a label with the shipping address to send the item(s) to.

Items you need to return for a refund will be accepted within our 14 day returns period. We ask that you return the goods unused, with all the original tags intact. However, products made under special offers, i.e. socks included with sneaker purchases, cannot be refunded or returned.

Items returned outside that period will only be refunded if the return has been authorized by our customer service team. Please note that your statutory rights are not affected.

Please note that we are not responsible for the return postage costs unless in the exceptional circumstances that an item is faulty or your order delivered is incorrect. When you return goods, please retain the proof of posting from your shipper with a parcel tracking number. Without this, we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 7 working days of reaching us and will email to confirm when this has been done. Sometimes the limitations of the international banking system mean that the refund may take a further few days to show up on your card statement. 

Please refer to our shipping & returns page or contact orders@roulais.com for more information.

10. Promo codes

All promo codes are single-use and have a limited time usage window. If a promo code has already closed you can no longer use it for a discount during the checkout process.

General information.

(a) These terms constitute the entire agreement between you and us.

(b) Any failure by us to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right or provision.

(c) These terms and the relationship between you and us shall be governed by the laws of England and the English courts shall have non-exclusive jurisdiction over any dispute.

Our intellectual property.

Roulais® is an owned named. Logos contained in this site are trademarks and or registered trademarks. Other names on this site may be trademarks or registered trademarks of their respective owners.

Copyright in the design, text and graphics contained in the website is held by N41S Limited, trading as Roulais. The use of the photographs on the website is under license to Roulais, copyright for these photographs remains with the individual photographers.

Online dispute resolution.

The EU commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding items bought online. You can find the ODR Platform on http://ec.europa.eu/consumers/odr/

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